Are remote users connecting via a VPN or NAT? If NAT, you need to know the port number assigned to the NAT rule and ensure it's redirected to the new PC. If that doesnt work, my next stop tomorrow was to ask our MSP to try a recommendation in a Sonicwall forum: support suggested going into the VPN appliance under System > Administration > Web Management Settings and wiping out the Certificate Common Name field - which forces the system to go from MD5 to SHA256 cert. Was RDP on the old PC configured to listen on a different port number than the default?īeyond that, you need to get a better understanding of how your network is setup. Control Panel, Programs and Features, Turn Windows Features On/Off, select Telnet client from the list.)Ĭan you telnet to port 3389 on the IP address of the new machine? If not, Remote Desktop isn't enabled or something is blocking it like Windows or your Antivirus's firewall.Ĭan you RDP to it from within your network? Leave the Sonicwall out of the equation until at least this works. (And we're assuming the replacement PC has a Pro version of Windows and not Home)ĭoes the user account you are using a member of the Remote Desktop group on the PC? (Select Users button on the same page where you enable Remote Desktop.)Ĭan you telnet to the IP address of the PC? (If Telnet isn't installed on your computer, install it. Maybe you mean IP address?Īre Remote Desktop connections enabled on the PC? It's not by default. Sonicwall has nothing to do with the MAC address as far as this is concerned.
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